At Bagstation, we want you to be completely satisfied with your purchases. If for any reason you are not completely satisfied, you may return your purchase within 14 days of receipt (based on shipment tracking) for a refund of that item or to exchange it for a different colour or design (for item of equal or lesser value). Please note that any item returned must be in their original condition (this includes the item in its original packaging) and it is very important that no tags or labels are removed.
However, this does not apply to the sale or clearance items in which no refund nor return will be entitled for this.
Original shipping costs will not be refunded.
Refunds will automatically be issued to your account as store credit. For exchanges, in the event we are unable to provide a suitable replacement we will automatically make a refund to you via store credit.
Simply notify our Priority Customer Service team within 14 days of receipt to advise us the following details.
Product to return or exchange:
Reason for return or exchange (so that we can improve!):
Once we receive your request for return or exchange, we shall contact you within 3 business days for further instructions. To exchange item, please let us know the item you like to have in exchanged.
You will need to bear the shipping charges for returning the item to us and also the redelivery charges for new exchange item. However, if we send the wrong or defective items to you, we will bear all the cost of return shipping (as long as you use a standard courier service like POSLAJU) and we will make sure we send the correct items to you, ALL at our expense.
Just don't forget that before you ship anything back to us, please notify our Priority Customer Service team first so that we can provide you with complete return instructions.
Product images are for illustrative purpose only, may not 100% depict the actual product. Colour variance, minor stitching issue and etc does not formed as wrong or defective items.
Bagstation reserves all rights to changes without prior notification.