1. WHERE DO WE DELIVER TO AND HOW MUCH?
We deliver worldwide! FREE express shipping is available for all local orders (Malaysia) via POSLAJU.
For international orders, it varies according to your location. Please email us for more information on international deliveries.
2. HOW LONG WILL DELIVERY TAKE?
Your orders will be processed on daily basis on business days, which is Monday to Friday (excluding Public Holiday).
Ship within 24 business hours - Local orders placed and payment received before 12pm on business days will be shipped out on the same working day. You should be able to receive the parcel within 1-2 working days. Please allow an additional 1-2 days for Sabah and Sarawak.
Once items were posted, the tracking number will be emailed to you & updated in our system which you can log in to your account & check the status. Please take note that most courier system is not updated online instantly, we advice you to check after 24 hours receiving this tracking number.
You may expect to receive your order between 9am and 5pm, and the delivery service may require a signature on receipt. If you are not available to receive your parcel when it is delivered, the delivery service will leave instructions on how to retrieve your parcel. Additional shipping fees for redelivery of returned packages by the delivery service will be borne by you.
3. WHAT IF I HAVEN'T RECEIVED MY PARCEL?
Something might have gone wrong if you still haven't received your order within 5 business days after we shipped out and send you the tracking number.
The first thing you must do is to track your shipping status via the courier's site. Check with the respective courier company to see if they're holding your order and contact us if you need further assistance.
Your parcel will be returned by POSLAJU to us if it was unclaimed within 14 days, additional shipping fees for redelivery of returned packages by the courier service will be borne by you.
If you have given us the wrong delivery address or contact number, causing the fail delivery of the parcel, additional shipping fees for redelivery of returned packages by the courier service will be borne by you.
4. I HAVE RECEIVED AN INCORRECT ITEM/ AN ITEM IS MISSING FROM MY ORDER
Nothing pleases us more than providing you with the best customer experience so if your received order is incorrect or if there is a fault with an item you have received, our Priority Customer Service team will be more than happy to help.